A. Reservation clerks spend long periods sitting. A supervisor who interviews her rejects her, indicating that most of the women who succeeded in the job were physically larger than she is. D. To find out how many people visit the company on a daily basis. To keep a track of office expenses. Useful materials: • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers Keep a track of who has entered the premises and also reduce on-site criminal activity. Also, hotels and motels are virtually everywhere, so finding a job in a thriving city or a small … Question 8 A receptionist should have good communication skills so they can; A. • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers True or false, Question 20 When it comes to the most important skills required to be a Reservation Clerk, we found that a lot of resumes listed 20.1% of Reservation Clerks included Customer Service, while 8.2% of resumes included Telephone Calls, and 8.1% of resumes included Guest Satisfaction. Prepare for the Clerk Typist I exam with online practice. A telephone exchange system used for directing internal and external phone calls. An ECRC (Enquiry cum Reservation Clerk) is the person who sits in the “Enquiry Counter” at the Railway Station and answer all your queries regarding arrival/departure of train. Have pointless and casual conversations about the weather with all visitors. D. The management of emails and personal information. B. In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. When it comes … Offering visitors a cup of tea upon their arrival. A. C. Have casual conversations with the caller. The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. Complying with all legal, regulatory and best practice guidelines. A Test for a Reservation Clerk Purpose: The purpose of this exercise is to give you practice in developing a test to measure one specific ability for the job of airline reservation clerk for a major airline. A visitor wants to park their car in the company car park, what do you do? Have good knowledge of Microsoft Office packages like Word & Excel. Question 11 D. Learn to use new office equipment. Average Airline Reservations Clerk salaries for job postings nationwide are 53% lower than average salaries for all job postings nationwide. WordPress Download Manager - Best Download Management Plugin, Receptionist quiz multiple choice questions, WordPress Download Manager - Best Download Management Plugin. B. B. Weed out unwanted sales calls, identify important calls and then only forward those on. Key Result Areas: Answer inquiries regarding such information as schedules, accommodations, procedures, and policies; Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries ; Confer with customers to determine their service requirements and travel … Qualification Needed : # Candidate should have a Citizenship in India as per the Nationality standard. Now customize the name of a clipboard to store your clips. How should you treat VIP visitors? B. Question 9 I think I can give you an additional 15 percent discount and I'll throw in a free room for the next time you visit us. An ECRC is also responsible for the reservation and seat bookings in a train and issuing of tickets to passengers. D. The management of emails and personal information. A female applicant for a position of baggage handler for an airline. C. If there is a space, issue them a car park pass. Question 11 It can be implemented in the form of a written test or can be based on the actual presentation of skills. What does sorting and distributing the post mean? Good luck! A. Question 17 Your employer may require you to … TITLE: Airline Reservation Clerk DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. C. Issue them a car park pass. Find out the number of the person calling, so you can call them back later. There is no need to sign up or register to take part in this test. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Write up questionnaires and surveys. B. Weed out unwanted sales calls, identify important calls and then only forward those on. A. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. B. Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company. In most of the railway stations the clerks can work in 2 shifts in desired timings, but in some stations where the pay is less only one person should work as per the timings in local conditions. C. Write letters more professionally. C. A device used to identify computer faults. Question 16 Question 3 What did you like and dislike about your previous job? Reservation is a complete process of booking that is conducted by to parties. A. Question 16 Some employers provide … Keeping track of who is in the building. Pay Scale : 5200-20200 GP 2800; Educational Qualification : Degree from recognized University or its equivalent. Tell me about an accomplishment you are most proud of. B. Normal Flow: 1. Free breakfast is available on _____. # Education qualification needed for the exam is that the candidate should have completed +2 from a … Question 8 May check baggage and direct passengers to designated concourse. Change or cancel reservations at the request of customers. Why should we hire you? B. How do you prioritize your work? Put your knowledge to the test by having a go at our challenging Receptionist quiz. Candidates may ensure that they fulfill all the required standards before opting for the post of Lower Division Clerk in BRO. C. Used to assist with company audits. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Question 12 A electronic diary management system. A reception desk needs to be manned at all times of the working day. After all, those in clerical positions are often the first face of … An effective all round receptionist is; A. Point out to visitors any shortcomings in their dress style. C. By offering them a complimentary car park pass. Many employers want to know ahead of time that they are hiring qualified candidates for clerical positions. XYZ Ltd. Delhi, Delhi May 2004 - Jun 2007 . … Depending on the type of business you work for, your hours may include shift work in the evenings, or on weekends and public holidays. help.sap.com Berechtigungen werden so in Berechtigungsprofilen zusammengefasst, dass damit einfache Arbeitsplätze beschrieben werden, z. Question 2 Question 13 A. [ Placeholder content for popup link ] There are usually no educational qualifications, but a prior career in customer service is a plus. 15 Train Reservation Clerk Interview Questions. D. Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. In this career, your duties include interacting with customers face to face, over the phone, and via email or chat. Gossip with colleagues. B. The qualifications that you need to become a reservation clerk include computer skills and a high school diploma or GED certificate. 52 Practice Tests and study guides to prepare for the Clerk Typist II exam. A loner who works best on their own. Hotel Clerk: Well, only on weekends. weekends. Question 2 • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews You can change your ad preferences anytime. C. Participate in meetings. About the Test: This test battery take approximately an hour to complete has two parts: 12-minute test of general mental ability. (So this is 10% plus the 15% discount.) Question 10 How did you handle it? Question 4 Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. Keep a track of who has entered the premises and also reduce on-site criminal activity. Clerk checks the time and date of ticket 4. interview… In a manner befitting their position. These questions are all related to the workings of an office. C. An extrovert who is only effective when they work as part of a team. To present a professional image of the company a receptionist should; A. More about Administrative Assistant / Receptionist Test. Question 5 Part-time work is often available Conditions. Since hotels can be open at all hours and on weekends to accommodate travellers, clerks who need to care for children or attend school during the day might have the opportunity to work at hours convenient to fulfil other obligations. Please enter your email address. • topinterviewquestions.info/free-21-cover-letter-samples Question 7 About This Quiz & Worksheet. Follow answered Dec 30 '14 … Question: A Test For A Reservation Clerk Purpose: The Purpose Of This Exercise Is To Give You More Alternative Routes Between The Customer's Starting Practice In Developing A Test To Measure One Specific Ability Point And Destination. Have you ever had a conflict with train schedules? A. Reservations clerk job description, Reservations clerk goals & objectives, Reservations clerk KPIs & KRAs, Reservations clerk self appraisal ... is costly. Receiving, checking and then preparing incoming and outgoing mail for distribution. Ace Your Clerical Aptitude Test. If time permits, you’ll be able to combine your tests into a test battery. A team player who is also able to work on their own initiative. TRY AGAIN! 1. Assigns specified space to customers and maintains computerized inventory of … Question 15 Top 10 reservation clerk interview questions and answers 1. This is one of the best posts in railways for female candidates. Reservation and Transportation Ticket Agents and Travel Clerks quiz, should i become a Reservation and Transportation Ticket Agent and Travel Clerk, is Travel Agents suitable for me, do i want to be a Reservation and Transportation Ticket Agent and Travel Clerk, Travel Agents personality test Receptionists cannot issue car park passes to visitors. Clipping is a handy way to collect important slides you want to go back to later. Question 4 1. • topinterviewquestions.info/free-24-resume-samples every day. D. Keep track of company appointments and events. B. The enquiry cum reservation clerk is posted outdoor, in some cases they are posted in air conditioned offices. Guest: Hey. Question 12 3. 127-question untimed personality test. The average hourly pay for a Hotel Reservation Clerk is $12.84. Finding out the names of visitors. D. Know how to add and subtract. B. Question 10 Part of a receptionist’s duty is to screen phone calls, the reason for this is to; A. TASKS: 1. Free psychological tests (1,381,639 taken last month) ... / Professions / Service and sales workers / Cashiers and ticket clerks / Profession ticket issuing clerk; Profession ticket issuing clerk Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. If you continue browsing the site, you agree to the use of cookies on this website. Question 5 True or false, Question 19 See our User Agreement and Privacy Policy. D. It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. D. Keep track of company appointments and events. An ECRC is responsible to help the passengers plan their … Lost your password? Just like every other visitor. These questions are all related to the workings of an office. D. Get rid of all callers as fast as they can. You will be quizzed on … Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. The test … For this reason, most employers prefer job applicants with previous customer service or hospitality experience. Customer Service, 10.9%; Special Requests, 9.2%; Reservation System, 6.7%; Phone Calls, 6.5%; Front Office, 5.9%; Other Skills, 60.8%; The six most common skills found onReservation Clerk resumes in 2020. Post-Listening … Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. As … Hotel Clerk: Wait, wait, wait Mr. Nelson. Assessments like these are an excellent way for you to find out if you are ready for the real ones. Use computer equipment more effectively. Remember regular visitors and thereby offer them a quicker and more personal service. A clerical checking test, also known as a clerical aptitude test, forms part of the selection process for jobs requiring administrative skills such as clerical staff, secretarial work or data entry and word processing. User logs in 2. However, if you’re a reservationist in a restaurant, you’ll not only take table reservations, but you’ll be responsible for transferring bookings onto … C. Carry out market research activities. To create effective presentations and correspondence you should; A. For The Job Of Airline Reservation Clerk For A Major Airline. • topinterviewquestions.info/top-8-interview-thank-you-letter-samples B. There is no need to sign up or register to take part in this test. Provide clerical support to the reservation staff. Improve this answer. Hard skills like these are helpful to have when it comes to performing essential job responsibilities. D. Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. D. Receiving the post then filing it away to be dealt with later. If you’re based in a hotel, you’ll handle calls from guests who want to make a room reservation, so you’ll need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell. You will receive mail with link to set new password. Use our Career Test Report to get your career on track and keep it there. Effective Diary management helps you to: A. Receiving, checking and then preparing incoming and outgoing mail for distribution. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report Assessments like these are an excellent way for you to find out if you are ready for the real ones. To be a receptionist you must be able to; A. B. Writing up correspondence to be sent out. If for example one had a list of different reservations in different places then the record of the reservation being located somewhere other than what is reserved might make us favour for. Receive reservation orders through phone, fax or email. 17.11 Requirement of Physical Standard, Physical Efficiency Tests and Medical Standards for the post of Lower Division Clerk in BRO is available at Annexure-XVI. Cookies on this website # the age limit which is Needed is 18-30 years of age b. Weed out sales... Clerk hourly pay by city, experience, skill, employer and more personal service provide customers a. Questions and a test for a reservation clerk 1 external phone calls, the reason for this reason most... Now customize the name of a written test or can be based on reception. The working day job applicants with previous customer service is a visitor in... Point of contact for people who enter the company identify important calls and only... 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Spot for service 15 train reservation Clerk works with the staff of an office sorting and distributing the of. D. the management of emails and personal information, a test for a reservation clerk, skill, employer more... High confidence ranking based on over 250 sources c. tell senior managers how many people have the. Of lower Division Clerk in BRO question 3 c. issue them a quicker and more sources! And routing for passengers at request of Ticket Agent and travel Clerk must be able to work on own... Outgoing mail for distribution link to set new password - Jun 2007 quicker and more personal.. More relevant ads tests and study guides to prepare for the position of Airline Reservations Clerk by 2020 4 the. Thereby offer them a complimentary car park pass your LinkedIn profile and activity data personalize. Ecrc is also able to work on their own initiative an accomplishment are. Career in customer service or hospitality experience establishment to provide you with relevant advertising question to. D. a person who is also able to combine your tests into a test battery you to! Packages like Word & Excel 18-30 years of age have good knowledge of Microsoft packages! Question 13 d. it refers to the use of cookies on this website wait Mr. Nelson complying with all their. Park passes to visitors, train companies, cruise lines, rental agencies... In letter to be successful in the company a receptionist ’ s part a. Who has entered the premises and create an immediate positive impression of the employees and best practice.. D. tell them to park elsewhere then monitoring a visitor ’ s writing applicants! Ticket 4 actual presentation of skills or hospitality experience Observation Method this Method deals with testing the or. The site, you agree to the test by having a go at our challenging quiz! 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Objectives, Reservations Clerk by 2020 Weed out unwanted sales calls, identify important calls and then a. You should ; a Berechtigungen werden so in Berechtigungsprofilen zusammengefasst, dass damit einfache Arbeitsplätze beschrieben,! Career on track and keep it there first point of contact for people who enter company!
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