Administers, either with or without the presence of a manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures, Answers team member grievances at the first step of the grievance procedure, Notifies Shift or Pit Manager immediately of unnatural or irregular play and of any suspected tampering or cheating, Investigates customer and team member complaints to determine its basis. and attendant regulations as well as the Company’s internal controls, policies and procedures, Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities, Maintains the highest degree of confidentiality including guests and fellow associate’s information, Views challenges as opportunities and is open and receptive to change, Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environment, Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others, Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors, Exercises flexibility and patience in difficult situations, Inspect the cleaning and servicing of guestrooms and public areas, Assign special projects as directed by the Director of Housekeeping, Report any needed repairs or discrepancies of guest rooms, Ensure that all Guest Room Attendants have appropriate supplies and linens, Assist in the cleaning of guest rooms when necessary, Assist in processing AM and PM room status reports, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure that linen closets on guest room floors are completely stocked, Maintain supply cage stock, neat and clean at all times, Must have all guest rooms punched in via the phone after completion, Ensure check out/vacated rooms are a priority, Knowledge of hotel, facilities and events, To ensure hotel, guest and associates are maintained in a safe and secure environment, Ability to maintain 4-Diamond level cleanliness standards, Ability to work with management on special projects, Strong attention to detail with a sense of urgency as required, Must be able to communicate via radio and phone as needed, Inspect a required # of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards ser by the Company, Inspect hallways and guest elevators for debris and cleanliness, Ensure GRA task sheet is signed verifying water flushing policy and procedures, Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E, A high school diploma and one or more years related experience and/or training; or equivalent combination of education and experience, Housekeeping supervisory or related job experience preferred, Able to communicate effectively in primary languages, both written and verbal, preferred, Learn all facets of supervising games to include Game security, Player Tracking, Bank Roll Maintenance, Observe table games security, dealer technical proficiency, assurance of credit and player tracking and Currency Transaction in accordance with Indiana Gaming rules and regulations, Experience supervising and providing team leadership strongly preferred, Proficient with Microsoft Office software preferred, Ensure utilization reports are accurately completed at designated time, Ensure compliance of company and departmental policies and procedures, Colorado Gaming Regulations and Internal controls, Complete play evaluation sheet at specific levels of win or loss, Communicate all information regarding section to incoming Floor Supervisor, Knowledgeable of Colorado gaming laws or experience with gaming laws and regulations, Minimum of one year experience as a Table games dealer, Assumes overall responsibility for the effective gaming service activities for a designated area, Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity, Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance, Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard, Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone, Ability to review and comprehend player data and other necessary documentation and observe play of guests, Ability to observe and direct actions of subordinates, Ability to communicate effectively with customers and all levels of employees, Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables, Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others, Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques, Completion of a wide variety of specific games training programs with resulting proficiency in several pit games, Accountable for daily supervision and leadership of front line Usher & Ticket Takers employee group, Ability to work collaboratively with Security and other departments in an emergency situation, Assess, evaluate and coach front line colleagues, Highly responsive to emergencies in a fast paced, time sensitive environment, The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue, Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. Uses effective analytical techniques to verify/confirm customers concerns. Closely monitors customer flow to ensure the capacity is adequate to meet guest volume, Issues, approves, and monitors the issuance of complimentaries to protect company interests, Ensures that all guests are treated with courtesy and respect. Apply to Production Supervisor, Floor Supervisor, Senior Production Supervisor and more! Responsible for driving top line sales and implementing different systems to improve the guest experience. Unload all incoming orders, rotate and restock in an effective an efficient manner while … Balancing multiple bank vaults while maintaining accurate in house inventory in cash and coin. Prepares the 90-day review of probationary subordinate team members, Administers counselings to staff team members as necessary and appropriate, Administers, either with or without the presence of a shift manager, disciplinary actions to staff team members as necessary and appropriate for violations of applicable rules, regulations, policies, and procedures, Participates in and recommends the hiring of applicants as new team members, Makes recommendations for adoption of new techniques, policies and procedures as appropriate, Administers payment of jackpots in excess of Slot Floorperson limits, Prepares W2-G vouchers for jackpots in excess of $1,200 and ensures accurate completion of same, Ensures that the Slot department adheres to all Title 31 regulations during the Supervisor’s assigned shift, Reviews and verifies Slot Floorperson cash pouches upon incurrence of a variance in balancing monies at the conclusion of the shift, Restocks tickets in ticket banks on the slot floor, Ensures staff verification of accuracy of all progressive meter jackpots, Issues slot system cards to staff as necessary, Participates in and supports all MGM Grand Detroit marketing events and promotions, Supervises the Slot Operations team including efficient staffing, team member development and training, performance management and policy enforcement, Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service, High school diploma or equivalent. A Supervisor in a firm has to monitor and supervise a particular group of employees and look after their work. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Floor Manager roles. Met and exceeded requirements for daily, weekly, and monthly phone time statistics. Perform paper work of employee issues, customer issues, and misc. Monitors sales progress and results against key targets. ), Must be able to work on feet for extended periods of time, Strong verbal and written communication skills required, Must be able to work a flexible schedule which may include late nights, early mornings, weekends and holidays, Identify and implement strategies and initiatives to achieve and exceed business goals, Oversee and maintain the customer service standards to the highest possible level, Represent the Calvin Klein image through personal and professional appearance, Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results, Responsible for all activities within the store in the absence of the General Manager / Associate Manager, To understand and comply with all company policy, procedures and operations, To maintain the highest level of security and safety awareness within the store, To recognize problems, analyze causes, generate alternatives and solutions, Manage all controllable expenses, including the allocation of payroll, Assist in recruiting and hiring sales associates who have strong presentation and communication skills representative of the Calvin Klein image, Develop all Associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company, Motivate and develop support staff to meet store goals / objectives, Effectively supervise the sales floor to ensure customer / associate awareness at all times, Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously, Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential, Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner, Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy, Ensure that brand consistency is upheld in the store and merchandising standards are consistently met, Have thorough knowledge of sales floor and stockroom organization / systems, Minimum two years management experience, preferably in a retail clothing environment, or equivalent senior management experience, Minimum of one to three years of Retail Management experience, preferably in a retail clothing environment, or equivalent senior management experience, Minimum high school education or equivalent. Managed, supervised and dealt all table games on the boat. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays, Applicants must hold a valid work authorization, The Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. Stock merchandise, build displays, change prices, etc. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager, Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Met and exceeded goal for 36 months averaging over 40,000 collected per month skip tracing via Accurint and Innovis. Bachelor’s degree in business management or related field preferred, Three years customer service experience with one year supervisory/management experience. Informs Pit Manager of disputes on game and prepares incident reports as necessary, Implements new programs designed to improve Table Games Operations, Acts as a Floor Supervisor in supervising multiple table games according to business demands, Supervises the Table Games team including efficient staffing, employee development and training, performance management and policy enforcement, High school diploma required; College degree strongly preferred, Dealer experience at a Dealer III or IV level (as defined at MGM Grand Detroit) with Craps as a skill or one year experience dealing a minimum of three (3) table games types as defined by MGM Grand Detroit, with at least one (1) year of dealing Craps, Ability to function and act independently, Ability to function in a fast paced environment, under short time constraints, and within established deadlines, Previous retail or service-oriented experience preferred but not required, Ability to work with a team to exceed sales results, Ability to meet business goals by meeting and exceeding sales goals, Engaging verbal and nonverbal communication skills, Ability to work in a fast-paced environment, Ability to deliver a high level of customer service in a retail environment, Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays, Must be able to lift up to 75 lbs. Supervise floor of 45 telemarketing agents. The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels. If you have the space to include it, you should. Check out real resumes from actual people. Order and monitor office supplies and selected restaurant supplies. Worked with owners and accounting firm to keep accounts current. Resume Details. Try Now! Typical Floor Supervisors resumes emphasize leadership, organization, communication abilities, customer service orientation, and attention to details. Guide the recruiter to the conclusion that you are the best candidate for the floor supervisor job. Responsible for managing a collection portfolio of 4000+ accounts. Participates in and recommends the hiring of applicants as new team members, Supervises designated table games personnel by ensuring that all personnel are adhering to company policies and procedures, have a good working knowledge of the job duties. Works with Manager to make changes if necessary to achieve end result, Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation, Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables, Bachelor’s degree (B.A./B.S.) Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Always looking for new ways to improve customer service. Provide customer service by greeting and assisting customers, and responding to customer's inquiries and complaints. A successful sample resume should also showcase qualifications like sales orientation, customer service skills, attention to details, supervisory … At minimum, work progression and aircraft maintenance schedules should be reported to management at the beginning and end of each shift, Make sure mechanics can maximize their time on task. frequently, Must be able to work on your feet for extended periods of time, Frequent stooping, squatting, overhead lifting, and walking, Able to work in a constant state of alertness and safe manner, Process fills/credits/markers and maintain records of them, Monitor players to insure integrity of games, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes an asset, To ensure a high level of customer service is offered in the store, Monitor and support customer service action plans, To support customer service with product knowledge and awareness of the following, Plan the daily planners in advance ensuring that the following areas are covered at all times, To be aware of the daily and monthly budgets to meet and exceed them, To ensure standards are maintained during the day and at closings, Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and, Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes, Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success, : Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Provided excellent customer service. Prepares the 90-day review of probationary subordinate team members. floor supervisor Manage personal and employee schedule, responsible for opening and closing store. Administrative management of wine program with Wine Director. Using my Personal Power vs. Take an active roll in determining airworthiness. First up is Barney, who’s looking to take his part-time jobs and volunteer experience and leverage them into his first full-time restaurant job. Implement corporate and departmental policies, procedures, and service standards in conjunction with management. - Instantly download in PDF format or share a custom link. 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