Maintain positive customer relationships, both internal and external, through effective communication. Verified credit card authorizations and managed files. Touch-type and be computer-literate, which includes familiarity with Microsoft Word and Excel and different internet browsers. 3,979 Hotel Reservation Agent jobs available on Indeed.com. Reported information regarding hotel services, entertainment, sights & attractions to all site visitors. Work efficiently with Front Office personnel & management to assist guests with registration. Provide excellent customer service when handling travel agent and direct consumer reservations, complaints and special requests. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Perform data entry on a daily basis by entering client profile and travel information into system using 10-key pad and keyboard. Make outbound calls and accept incoming calls, set appointments keep logs mail out information packets. Handle high call volumes and customer calls. One of the best ways to acquire the skills needed to be a reservations agent is to take an online course. Executed daily operations such as outbound calls to potential and existing customers. Trained on American Airlines systems to create and successfully book vacation packages for inbound sales calls. Adhered to all departmental and company policies and procedures. Answer customer questions; make travel suggestions, and book rooms and tickets. Maintain effective communication with peers and senior management to promote fluid operations. Worked in Call Center Department with very heavy phones and customer/agent interaction on booking cruises or discussing vacation packages. Completed domestic and international airline and hotel reservations for individuals and groups. Set dinner reservations for current timeshare owners. Handled high call volume efficiently and thoroughly. Trained new users; Monitoring/review daily sales/activity of reservation agents. Gained valuable experience in the hospitality/customer service industry. Managed and tracked all reservations and rates for hotel guest rooms. Sales-processed payments for concert tickets and room reservations. Use of outstanding communication skills to handle complex customer service situations and difficult clients professionally. Provide appropriate service levels and the efficient operation of reservation systems and revenue management processes. Processed credit card transactions during the checkout process and assisted guests with any special requests during their visits. Mailing out air coupons to customers purchased by mail Answered customer questions with up-to-date knowledge of sales and booking promotions. Arranged spa and restaurant reservations and assisted in transportation services. Handle live animals request if on board and provide with the necessary information. Supported travel agencies with procedures and assistance during flight irregularities. Started in call center, inbound and outbound calls for reservations for skydiving at our 10 locations. Customer Service, 14.9% Communication, 6.4% Plan international itineraries for VIP corporate clients - including cars, hotels, visa requirements, etc. Answered inquiries of room rates, outlets and room locations and amenities. Processed vehicle bookings by placing information in computer system. Provided potential guests with information regarding accommodations, availability and room rates. Provided service to customers in a busy travel agency, booked flight reservations, tours, hotels and car rentals. Answered inquiries regarding hotel services and registration by email, phone and in person. Calculated hotel costs and received/processed credit card information. Answered incoming calls for show and restaurant reservations at all MGM/Mirage properties. Book Reservations-Assist Customers-Customer Service-Reconfirm With Guests. Provided administrative support for Director of Revenue Management, Accounting, Sales Department and Front Office. Resolved customer complaints by identifying problems and taking appropriate corrective actions. Control operator switchboard between reservation calls. Job Description: Answering all incoming calls, Filing, Data Entry 07/2013 VIBE at Hard Rock Hotel and Casino. Provide excellent and professional customer service Maintained accurate files to ensure proper billing and payment of guest rooms. Received and processed airlines reservations using the SABRE computer systems and Image software for all data entry and retrieval. Worked with sales department to construct vacation packages for large groups planning private group retreats. Handled approximately 200 inbound customer service and reservation calls per day. Assisted marketing department in creating unique vacation packages. Answered over 100 inbound telephone calls and provided information regarding scheduling, accommodations, procedures, and policies. Handle all incoming reservation calls with efficiency and professionalism. Provided direct customer service, coordinating travel arrangements or changed reservations. Take inbound calls and make outbound calls dealing with all aspects of airline reservations. Assisted trainer when new classes were hired, 'floor walker' to assist new agents with on the job training. Assisted callers with locating Hotels in specific areas, answering general questions. Developed, tested, and put into use several custom MS Access software applications for course invoicing and data entry. Provide accurate information to guests and communicate information to different departments to maintain a certain level of service. Processed credit card payments and answered general questions. Guide tours of private event spaces and provide inquirer with necessary information. Handled customer complaints and forwarded refunds to management as requested. Accommodate all incoming reservation calls with efficiency and professionalism, able to make reservations, and cancellations with superiorcustomer service skills. Provided guest with hotel rates and availability, confirmed room reservations as well as golf and restaurant reservations. Meet and or exceed defined sales goals and targets. Worked in Group Reservations Department creating and entering in rooming lists. Reviewed and edited travel plans and itinerary to correctly reflect the desired travel arrangements. Streamlined and enhanced the Reservations Department as it subsists with the pace the company was developing. Motivated leader with strong organizational and prioritization abilities. Book reservations for the hotel, along with all restaurant, nightlife, and pool bookings. Quote room rates and availability for incoming calls from prospective customers. Utilize problem solving skills to resolve customer complaints before notifying upper management. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. Make hotel reservations for callers Hotel operator Handle packages Install phones and Polycoms in guest rooms and meeting rooms. Answered general airport questions, baggage claim qu.estions, flight operations and Southwest policies and procedures. Formed close associations with community travel agencies and organizations. The average hourly pay for a Reservations Sales Agent is $14.20. Handled multi-line telephone, taking messages for students and staff. Assisted customers with travel arrangements. Professional Summary Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Booked reservations, answer/ handle multiple calls a day, Cancel reservations, change reservations and efficient with credit card handling. Take reservations and accurately inputting into the computer system. Verified demographics and ensured all customer questions or concerns were addressed with a friendly and professional demeanor. Sell boat tours Confirm tours at least 2 days in advance Data EntryFiling paperwork Answer phones Bank deposits End of shift paperwork. This course covers core topics in oral communication: Communication strategy, content, data visualization, and delivery. The hotel front desk agent often has to play different roles: concierge, bellboy, reservation agent, housekeeper, and even bartender if necessary. 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