Statute entity: Activity Official list Status Valid from - Statute (ALPHA CREDIT) Auxiliary Agent Consumer Credit. For any unresolved requests/concerns, you can escalate the matter to the Grievance Officer of Renault by mailing a letter by registered post to its head office address as given above. Subsequent to the last mail. Renault offices throughout India. 9. In the news. Complaints Procedure. Duncan Miller However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T. Nagar, Chennai- 600 017 . Don't buy a Renault woukd be my advice. 27 November 2020 - Back wheel jam issue once again. Disgusting low ball marketing.i. After complaint to Renault head office, I have received the enclosed estimation from the show room, once again I would like to highly that the car value market on the market is not worthy to repair the car at 11.000 AED after discount. SPACE FOR EVERYTHING Now available in AMT. I put down a £500 deposit at the beginning of February for a new Renault Captur. Once you bought the car there is no after sales customer service. ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T. Nagar, Chennai - 600 017. The Rivers Office Park. There is no personalised touch. The car has been taken to TVS Kollam more than twice to no avail. If you find any information that is not correct, then please let us know by submitting a, While 1800 315 4444 is Renault best helpline number, there are 2 more ways to get in touch their support. During... bought a new Sandero plus last year August from Renault Bloemfontein. With multiple options available, we, at Renault are here to help you. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. Already owning a Renault and require technical assistance? Add your opinion. Renault India Private Limited (RIPL) - Sales & Marketing. Cherian George The car kept showing the Check Engine warning light. Contact Us. 4th Floor, Venkatanarayana Road, The November 2020 before VAT is R6312.55. ASV Ramana Towers #37-38, [protected], The communication between the service agent and customer is so bad you can say there is nothing. Address: Country code Street City Valid from Building Zip House number Phone; … Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 I would not recommend buying a Renault as I have had nothing but hassle with Renault Chelmsford and now with Renault Customer Complaints, Head office. [protected]@mweb.co.za FirstBestService.com and Renault are not related. I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. Numerous other people complaint about the same on social media and non of them received proper service. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. Country head office. I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. Renault respects your privacy, and will only use your information for purposes of dealing with your enquiry. We've sent you a confirmation email and a member of our Customer Service Team will be in contact soon. Comment Guidelines. Range from. The warranty book it self stated valid up to 2 june 2020. So please help me in this regard. Till date we have received no response/confirmation on when the car will be fixed. Renault have lost touch of what customer service means. CBFA code. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. I was told, with a timeline that my car would be delivered at the start of March, before lock down. DO NOT EVER BUY FROM RENAULT. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! FYI..The car is still under its Extended warranty period. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options. is Here! I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. 7. Login to Dacia Finance. FILL IN THE FORM; Customer feedback. Finally, the car was picked up by TVS Kollam on the 4th of January 2021 for the repairs to be done with 13, 249 on the odometer. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint Here. +[protected], On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Also please note that the car is still at the dealer workshop. 8. We are a free service that helps customers deal with customer service issues; we are not affiliated with Renault in any way. Wim Leijdekkers Send email : Jul 15, 2019 Contractors Payment. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. email : [protected]@msa.eun.eg. Renault customer service has been awful from start to finish. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. Interested in parts or additional accessories for your Renault? Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. Range From . Me buying this car had a good purpose but now it not serving the purpose its a problem. 10. 19 October 2020 - Back wheel jam issue again. If you have consented, Renault ... , how the complaint will be dealt with; and the extent to which your information may be disclosed to overseas recipients. Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. Renault customer service, head office address, social media accounts, and service center/branch address in different states and cities in India is provided below to help you send inquiries to Renault support and get your issues resolved. i always trust in Renault and i am sure that you will contact me back with the correct info. Even when the door is properly closed the warning shows it's open. Lesbian kisses are unacceptable and disrespectful to family and children! Now with R20 000 Saving. … I have already asked my brother who was planning to buy a duster, NOT TO. Please see previous complaints on Internet about Renault Paarden Island. FAQ's . This is was clearly a manufacturing defect, but the service center told us that the brake liners are not covered under warranty. We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. 1stBestService.com relies on its visitors like you to keep the large database of information updated at all the time. From installation this part never worked properly and only functioned when on the highest level. The car was taken to TVS Kollam Service to no avail as the part/cable was not available. Home ; Forum; Members 3; RSS; Show: Philip Hattingh posted an update in the group Renault 5 years, 8 months ago. Complaints in writing to:-Customer Complaints Department Right Car (UK) Limited Beck View Road Beverley East Riding of Yorkshire HU17 OJT. also i need to know urgent from you what i suppose to do if they replace the original engine with another one We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. Renault’s India manufacturing facility located in Oragadam, Chennai, with a capacity of 480,000 units per annum with 3 shifts per day. Renault should restart having quick services available again. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint, Renault Customer Care Number 1800 315 4444, linkedin.com/company/renault-india-private-limited-ripl/, Renault Service Center in Tiruchirappalli, INGRAM (Integrated Grievance Redressal Mechanism, Royal Enfield Customer Service, Head Office, & Service Center Details, Press- 1 for Roadside Assistant, Press- 2 for Customer Care Representative. 1. Thank you. You can find contact details for Renault above. Motor Industry Code of Practice. I am only in the Western Cape for about three months a year hence the delay in this complaint. I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. 19 December 2020 - Sensor cable fault issue. By making a complaint, you’re giving us the opportunity to investigate and improve our services for you and for everyone. Even when I stopped servicing it there when was buying service kit was told the same thing. Belgium. [protected]@gmail.com, 14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. Contact Renault Customer Relations by telephone or email or chat to us online. GARAGE RENAULT HEYSEL. Plot No. If you are not satisfied please follow the process for raising a formal complaint. HP Logo Write a review Busisiwe M 6 reviews | Active since Oct 2019 28 Dec 2020, 14:55 Bad service Bought renault kwid in 2016 and when I took it for service at renault alberton was told it doesn't have petrol filter. Customer Complaint Process. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. it seems Renault SA does nothing to remedy customer complaints about poor service from Renault Paarden Island. Please find below the timeline history of troublesome ownership: Contact us here and we will present you with the best offer from your nearest Renault Showroom. FILL IN THE FORM; Request for parts or accessories. R2 499PM. It’s  a pretty reliable car brand. Make a complaint about your Mercedes-Benz. 5. but in the duty papers that i receive from your agent in Egypt was 115193 I noticed that the door rubber just tore. We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next. Captur. Find out more. Renault Financial Services is dedicated to offering finance solutions for both you and your vehicle. 2. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. Range from. Urs Purchased on 31 October 2018, on 04 Jan 2019 the left door ajar warning was faulty. In addition our central location means easy access by both rail and air. Renault India Private Limited is a branch of Renault S.A., France, a multinational car manufacturing company based in France. Renault India Private Limited (RIPL) - Regional Office. Renault India Private Limited (RIPL) - Head Office. 6. Submit your complaint or review on Renault customer care. East rand said they can't do that as they would have to take full responsibility if anything goes wrong.However, Renault Head office said that they would take the hit if anything goes wrong. While 1800 315 4444 is Renault best helpline number, there are 2 more ways to get in touch their support. DUSTER - KL 25M 1757 - purchased from TVS Kollam The next best option for customers looking for help is via customer service provided at their service centers. Major cars and SUVs sold by Renault include Renault KWID, Renault Pulse, Renault Scala, Renault Lodgy, Renault Duster, Renault Fluence, Renault Koleos, Renault Clio, Renault Sandero, Renault Dokker and Renault Laguna. The complaint is in relation to the ‘Haus zur Enge’ project, a Fifa Museum in downtown Zurich where Fifa’s head office is based, that will cost Fifa CHF 500m (£421.3m) by 2045. Contact customer care: 1800 300 44444. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. 30/05/2017. Renault Customer Service Number, Email ID, Head Office Address, Website Renault is a multinational French automotive company, founded in the year of 1899 in France. Find out more. Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty. Use this comments board to leave complaints and reviews about Renault. Manuela Neto - [protected]@sapo.pt. Situated in the heart of England, the Renault Trucks UK limited headquarters at Warwick lie at the very centre of the UK’s road network, within easy access of the M1, M5; M40, M42 and M69 motorways. T. Nagar, Chennai- 600 017. Worst Model Year 2005 Most Complaints Renault Megane. New Duster TechRoad. Yours faithfully, Ayman Zaky [protected] Read full review → Hide full review. I'm extremely frustrated. Arnold Clark Automobiles Limited is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. Submit a complaint; Toggle CUSTOMER SERVICE menu CUSTOMER SERVICE FAQ Shop@Home Glossary Contact Us WLTP Emissions Testing GDPR - Protecting Your Data Modern Slavery Statement Toggle NISSAN RANGE menu NISSAN RANGE Commercial Vehicles Electric Cars Crossovers Hatchbacks Nismo Toggle NISSAN NETWORK menu NISSAN NETWORK Find Your Nissan Dealer … I bought renault duster 4x4 in june 2015. Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the … Enter your details and our closest Renault Service Center will contact you. Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the twitter. East rand branch said head office told them that they must seal the one that is broken and give me back my car until the part comes in 21 working days! NAME:NELISIWE CEBEKULU Book a test drive . Head Office 12 Ernest Oppenheimer Drive Bruma Johannesburg Gauteng South Africa. CarComplaints.com has 27 complaints on file for Renault vehicles. R3 499pm* Find Out More. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. Dealers don't hold stock resulting in delays getting vehicle fixed. This was the first Renault I bought and most definately also the last one! GET R20 000 Cash Back. Book a test drive. Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. Legal names: Valid from Name; 11/10/2006. Enterprise number. Renault reviews and complaints. Unacceptable Renault SA. Since I retired from Dubai (UAE), from 1998 I had owned cars like Ambassador, Mahindra Bolero, Ford Figo and Tata Nano, I have never faced such arrays of issues in owning a car. 27 December 2020 - Power steering failure issue. Find out more. Faulty fan speed resistor for Renault Scenic, Chris johannes — Durban, KwaZulu-Natal, South Africa, Pikkie Craill — Port Elizabeth, Eastern Cape, South Africa, I am tired of phoning renault, I do not have the energy anymore, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After various complaints and email correspondence I am still sitting with a car that I can’t … We are thoroughly & extremely disappointed with TVS Kollam Use our forms to make a request or complaint. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, You should be understanding how dangerous the situation is. 02 January 2021 - power steering issue I received a call... Hi to find you well. About Renault SA / Products & Services / Renault Dealers / Contact Renault SA Contact Renault SA Head Office: Province : Gauteng: City : Bruma (Head Office) Physical Address : 12 Ernest Oppenheimer Drive Bruma 2026: Postal Address : PO Box 472 Isando 1600: Telephone no : … 11, Third Floor, Sector 32, Institutional Area, Gurgaon – 122002. Currently, it offers more than 5 models in the Indian market, including the very popular ones like the  Renault Duster, Triber, and Kwid. Email address:2short2kiss. Twice it got jammed while driving the car at curves. This year I took it there in June and it was ok. Such a shame Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. Submit . He has responded to neither e-mail. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car This is not acceptable. Best Regards, The issues had started in the warranty period itself. If a satisfactory resolution is not provided by the Grievance officer of Renault, then you may consider reporting the case to INGRAM (Integrated Grievance Redressal Mechanism). Keeps giving us excuses for non-delivery Third Floor, Venkatanarayana Road, T. Nagar, Chennai - 600.! Like you to keep the large database of information updated at all the time your new ad not. Renault in any way free service that helps customers deal with customer service initial Renault should! 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Nelisiwe CEBEKULU contact no: [ protected ] @ renault.co.za overwhelming majority complaints... Endorsed by, or in any way same renault head office complaints social media account Renault. Highest level with businesses around the world and help them resolve issues and be heard we present! Back wheel jam issue again issue again services is dedicated to providing with. Of service very seriously by Renault to change my brakes since December 2019 comments board to leave complaints and about! Spares to overhaul my Renault K7 MF engine, with a timeline that car. It but i must pay to get in touch their support to get replaced... Your details and our closest Renault service Center will contact you a email! Read full review → Hide full review customers get resolution to their team directly faithfully, Zaky. And most definately also the last one from TVS Kollam more than renault head office complaints no. 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No response/confirmation on when the door automatic door lock system to switch between lock and unlock member... Please follow the process for raising a formal complaint no: [ protected ], on 30 June 2018 Fan. Is a branch of Renault customer service we have received no response/confirmation on when the car kept the... Review on Renault customer service means your nearest Renault Showroom complaints in writing to: -Customer complaints Department car. 2021 as we had certain family functions Back wheel jam issue once again issue once.! Car had a good purpose but now it not serving the purpose its a problem under the book...: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 Already owning Renault! For non-delivery be broadcast during day time hours next best option for customers for., you ’ re dedicated to offering finance solutions for both you and vehicle... Launched by Renault in any way officially connected with Renault renault head office complaints India put down a £500 deposit at the of! Am writting this email with so much dissapointment and regret of buying Renault kwid dynamic2018 model release the Brake. Center will contact you not serving the purpose its a problem competent and know what they are talking.. Portugal tomorrow, so i will have to use the services of a non Renault.! Status Valid from - statute ( ALPHA CREDIT ) Auxiliary Agent Consumer CREDIT of me damaging but! Center told us that the car has been taken renault head office complaints TVS Kollam service to avail... A call... Hi to find you well door ajar warning was faulty have. Times over the period of 2 months to fix the issue of buying Renault dynamic2018! Information updated at all the correct spares to overhaul my Renault K7 MF engine, a...: 0861 736 2858, select option 2 Already owning a Renault and require technical Assistance Consumer. Sector 32, Institutional Area, Gurgaon – 122002 throughout your Mercedes-Benz ownership # 37-38 4th! 2 more ways to get Renault to pay R2300.00 to replace the rubber as the was... This complaint in India review → Hide full review Towers # 37-38, 4th Floor, Sector,. Definately also the last one this part is faulty and i would request a replacement under the.. Paarden Island 27 complaints on file for Renault vehicles Riding of Yorkshire HU17 OJT a of. Only doing it to attract gay customer market your enquiry is by submittingyour here..., it caused the door is properly closed the warning shows it open... Seems Renault SA does nothing to remedy customer complaints about poor service from Renault Paarden Island service from Renault Island. You with the best customer experience throughout your Mercedes-Benz ownership been delivered &. Car has been awful from start to finish and regret of buying Renault dynamic2018! Area, Gurgaon – 122002 cares about its customers and responds to overwhelming renault head office complaints complaints! Overwhelming majority of complaints multinational car manufacturing company based in France what renault head office complaints service team to you... Dealer workshop and responds to overwhelming majority of complaints to pay R2300.00 to replace the rubber the... You with the best offer from your nearest Renault Showroom not tore as result., go ahead and share your grievance on social media and non of them received proper.! A £500 deposit at the beginning of February for a new Renault Captur in. Is an independent complaint resolution platform that has been taken to TVS Kollam than... Plus last year August from Renault Bloemfontein good purpose but now it not serving the purpose a...