Where can I find out more information about Fitbit Pay? What is a virtual account number and how is it different from my Card account number? If I scan a cheque on a public holiday or a weekend, will it still appear the next day? Can I use Westpac PayWear for online purchases? I have 10 cheques that add up to more than $20,000 – will the feature accept them all? How do I change the account displayed in Quick Balance? According to Google, any Android device running on version 4.4 and up is compatible with Google Pay. How do I change the Westpac Keyboard default account? Do I need to use my card PIN with Google Pay? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? Can I use Apple Pay to get cash out at a merchant / retailer? What if there are no participating Hey You cafes/businesses in your area? Which Westpac cards are eligible to be added to Apple Pay? Business customers can … How do I know if my payment went through? 2020-10-29 07:19:12 @WestpacNZ Some customers are having difficulty logging on to Westpac … 9:30am - 5pm, Fri Are there any fees and charges associated with Online Banking? When you receive your new Westpac PayTag, please destroy and safely discard your old one. Is there a limit on the value of purchases I can make using my Westpac PayWear? What do I do if I haven’t received my PayWear Card? What happens if a Term Deposit is held as a security or has a restricted status? How does SmartPlan affect my credit card payments? What do I do if I have forgotten my password? Conditions, fees and charges apply. How does the Westpac Keyboard work? Why? How do I make a Pay Anyone payment using Online Banking? I need another copy of my last month’s statement. Do I need internet data on my mobile to make payments? How does the ATM locator connect me to a nearby ATM? How do I get the Westpac iPhone or Android Phone app for Mobile Banking? How can I view my external account information? Am I eligible for a bank account in Australia? Who can I talk to? Can I use the Westpac Banking skill for transfers and payments? Enjoy all the benefits of your Westpac credit or debit Mastercard with Apple Pay on iPhone, Apple Watch, iPad and Mac. I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. Are there any fees or charges for adding my card to Google Pay? Can I activate my card on mobile if I don’t have the app? What do I do if my Global Currency Card is lost or stolen? Our notice explains how we use cookies and how you can manage them. Will I still have Westpac Protect™ SMS Code for Tablet Banking? Can a joint account have more than two account holders? N/A $59 ... How does Google Pay work? Does this mean the online keypad will be replaced if my session has timed out? What should I do now? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Do I still get reward points when I use Garmin Pay? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. "The introduction of savings accounts and budgeting tools offers new customer benefits that continue to build on our core principle of encouraging responsible spending and enabling financial wellness," said Afterpay CEO and managing director Anthony Eisen (pictured left). You can reach customer care number toll free at: 1-800-419-0157. How do I put on the Westpac PayWear Essentials Range Band? How do I remove existing fingerprints from my iPad? How do I get the Westpac Mobile Banking app on Apple Watch? Are Westpac Keyboard transactions secure? How long am I able to receive assistance for? Do I get signed out of Tablet Banking when I close the app? How do I wear and care for the Centsitive Objects Slimline Keeper? What happens if my Android Device is lost or stolen? Aside from these points, there aren’t really any major differences between the two. What is the 'Pay' button in the Westpac Mobile Banking app? Can I view my Digital Card details for a co-branded Westpac AMEX card? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? What happens if my Samsung device is lost or stolen? How do I enable the Westpac Banking skill? Can I make a payment in a different currency using Siri? What happens if I make extra repayments to my SmartPlan? How do I activate my Credit card or Debit Mastercard? Compatible Android phones with Near Field Communications (NFC) technology. Can I choose the one I want to use for the transaction? What is the Digital Safe? What is the Centsitive Objects Nostalgia Pin? Can I add my card to multiple smart devices and wallets? Will I see the purchases I make using Westpac PayWear on my statement? What is a virtual account number and how is it different from my Card account number? Can I choose the one I want to use for the transaction? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? 6. Why? "We are excited to … What happens if my Fitbit smart watch is lost or stolen? I entered the incorrect amount of the cheque when I scanned it, what do I do? Tap on the card and its bar code or number will appear above the card. Can I save and print my letters from my digital mailbox? Can I continue to access my funds prior to receiving my new card? Download Google Pay. Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? Version 24.51.20111901014. View the complete list of compatible devices and supported operating systems. How will I know if I have Digital Mail available? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? What are the interest rates on your home loans? As a Business customer, how will Osko® and PayID payments change my bank statement or export? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? My Amazon Echo device is not working. What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? What is a Digital Card Number and how is it different from my Card Account Number? Are there any fees or charges for adding my card to Google Pay? What do I do? What if I want to sell my mobile device and get a new one? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Why am I asked to complete verification when I add my card to Apple Pay? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Can I switch off the NFC functionality on my mobile? Can I use assistive technology to access my Digital Card details? BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? Here’s what to do. What do I do if my Global Currency Card is lost or stolen? What is the credit card repayment reminder? We’ve designed Westpac One® to work on most modem internet browsers. Why is the Windows App being removed from the Windows store? Why can't I select more than $500 for the Cardless Cash amount? You can now use the contactless ‘tap and go’ function on certain Westpac cards for purchases up to $200* (from the previous limit of $100). How secure is it to set or change my PIN online? What happens if I miss a SmartPlan Repayment? Which cards are eligible to be added to Google Pay? Yes, you can use your card on your mobile to process a refund exactly as you would... No. How is PayID different? What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. I can see my card in my Garmin but the transaction is declining. How do I know the cheque went through if my phone 'died' whilst submitting it? How do I enable the Westpac Banking skill? Are mobile payments from my mobile secure? Where can I find out more information about Samsung Pay? How long does it take for the cheques to clear? What do I do? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? How long am I able to receive assistance for? Why am I asked to complete verification when I add my card to Apple Pay? How do I stop receiving paper statements and receive them electronically? How can I set up Samsung Pay on my Samsung Gear device? Any rates mentioned are not available to financial institutions. Will my password information for non-Westpac accounts remain secure? How do I pay out and close my Personal Loan? We’ve had a go at answering some of the common questions you might have about Westpac One®, our new online banking experience. Where can I find the option to approve a Term Deposit renewal? How do I find out more about the Transport for NSW Contactless Payments Trial? Should I close the accounts of the deceased? What do I require to successfully add a Card to Garmin Pay? How do I link my Westpac Online Banking to Google Assistant? I can see my card in my Fitbit but the transaction is declining. What happens if my device is stolen - will someone be able to access my accounts? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? Conditions, fees and charges apply. Will mobile payments work if I have a case on my mobile? I received an SMS code from Westpac, but I didn't make a transaction. Why can't I view some accounts in Quick Balance? How long will it take for estate funds held in bank accounts to be released? Are there any additional fees and charges for adding my card to Apple Pay? This is a temporary increase that is being progressively rolled out, and will be only available on certain cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required. If I scan a cheque on a public holiday or a weekend, will it still appear the next day? What happens if I am not happy with your response? Can I use my Digital Card details for cardless cash withdrawals? Can I use Apple Pay to get cash out at a merchant / retailer? How do I reset my business user password? We’re also working with partners online and in stores, so you’ll see Google Pay on sites, in apps, and at your favorite places around the world. Can I use Garmin Pay if I am overseas in the same way as I would in Australia? Why am I seeing a message to contact my bank? Does the Apple Watch work with the Westpac Banking for iPad app? Am I eligible for a bank account in Australia? How will my personal information be shared with Google? Control. Can I view my Digital Card details in Mobile Banking on my iPad or tablet? What if I want to sell my mobile device and get a new one? Occasionally, you may find that you can't make a mobile payment at certain types of merchant terminals. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? Do I need to use my card PIN with Apple Pay? Cardless Cash is a handy service if you need to get cash to someone... On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'. Additional features • Open a term deposit, savings or transaction account • Apply for a credit card, personal loan or other products. What if I don’t respond to a request for information about the tax residency of my business? What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? Fingerprint sign in is only available for compatible devices. I entered the incorrect amount of the cheque when I scanned it, what do I do? We support these operating systems. How do I change my SMS Code mobile number? How do I refresh Quick Balance on my Apple Watch? Can I set it up later? How do I change my current Westpac credit card to a different Westpac card? Who can I talk to? We’re currently working on bringing Google Pay to all Google products, so whether you’re shopping on Chrome or with your Assistant, you’ll have a consistent checkout experience using the cards saved to your Google Account. What’s New. 9:30am - 4pm, Mon - Thurs What is the account overview in Westpac Online Banking and Mobile Banking? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? What is the 'Pay' button in the Westpac Mobile Banking app? Yes. Which devices are compatible with the Westpac Banking Action for Google Assistant? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? A lot. Is my Digital Card safe if my phone is stolen? Can I only make an Osko® payment to a PayID? Does my iPad need to be password protected to register for fingerprint sign in? How do I use Samsung Pay on my Samsung Gear watch? What should I do if I want to deposit a cheque greater $20,000? A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. Which devices are eligible for the Westpac Keyboard? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? My Westpac Handycard does not have a CVC, what can I do? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? How do I get an emergency card replacement while I'm overseas? How does the Westpac Keyboard work? Are the Google Pay spending limits and PIN the same as the plastic card? Why do I need to be identified by Westpac? How do I wear and care for the Centsitive Objects Band + Chain? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Why do I need to provide my email address? Find out how Westpac Protect™ SMS Code can provide extra protection. How do I remove my Westpac card from my Samsung Gear device? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. How do I stop payments to my PayID or de-activate my PayID? I received an invitation to open a joint account with someone I don’t know. Any rates mentioned are not available to financial institutions. Are running balances available on Westpac Online Banking? If you are using the Pay Fast or Open app setting, you will still be able to make mobile payments during... You do not need to re-enrol when your plastic card has expired as the new expiry date is automatically updated... No, you do not need to re-enrol when your plastic card has expired... All branches are open: How long does the $5 Hey You credit offer run for? How do I know I'm on the real Westpac website? Why do I have to set a PIN for my Digital Card? The new payee will be saved unless you turn the switch to off. They are subject to investment and other risks, including possible delays in payment of withdrawal amounts in some circumstances, and loss of investment … Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? Why? Security. Google Pay has easy-to-use tools that put you in control so you can choose the privacy settings that are right for you. What … To open a Westpac personal bank account, you’ll need to provide us with a signed and completed personal account opening form, along with some current identification documents. What do I require to successfully add a Card to Fitbit Pay? What should I do if my phone is lost or stolen? Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? How can I customise an invoice number in Biz Invoice? What happens if my Fitbit smart watch is lost or stolen? How do mobile payments using my mobile work? I don't recognise a Direct Debit transaction. What if there are no participating Hey You cafes/businesses in your area? How do pending transactions affect my balance? Can more than one person’s face be stored on the iPhone X? How do I set up a new bank account before I arrive in Australia? What is a Device Account Number and how is it different to my physical card number? How long does the $5 Hey You credit offer run for? How can I view a cheque and/or deposit slip? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? How can I identify on my bank statement that my cheque was deposited via the app? Is my PayID going to be automatically created? Do I need to do anything to get ready to be able to use PayID? You can get a copy of the current disclosure statement for Westpac New Zealand Limited and a copy of any applicable investment statement or term sheet for your investment from any Westpac branch in New Zealand free of charge. What should I do if I want to deposit a cheque greater $20,000? Will my password information for non-Westpac accounts remain secure? For more information about how to set up, how to use and managing your card for Westpac with Apple Pay, see our frequently asked questions. Consider its appropriateness to these factors before acting on it. How can I manage the signatories for my business account? I have power of attorney over the deceased’s accounts, does this still stand after their passing? Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up? Can I activate my card on mobile without using my camera? Will I still be able to give and receive access to other Westpac customers’ accounts? Google Pay is a free third party app that will allow Westpac customers with an eligible Mastercard®... To successfully add a card to Google Pay you will need to ensure that you have... To successfully add a Card to Samsung Pay you’ll need to make sure you... Samsung Pay is a secure and easy-to-use mobile payment service that’s accepted at all contactless terminals. Will I see the purchases I make using Westpac PayWear on my statement? How will I know if it's going to be an Osko® payment when I make a payment? First, make sure you’re registered for Online & Mobile Banking.. What security devices are available in Online Banking? What do I do if Westpac is still sending mail to the Deceased? Why do I need to complete verification when adding my card to Google Pay? Can mail preferences be selected for individual accounts? What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc? Which phones and devices can I use Fitbit Pay with? How do I set up a new bank account before I arrive in Australia? How do I know I'm on the real Westpac website? How do I authenticate when using the Westpac Keyboard? If I create a PayID, can people still pay my BSB and account number? Or, if the card does not have a bar code or if the bar code … Are there any transaction limits with Osko® payments and payments to PayIDs? I'm getting a message that says 'You've registered for Quick Balance 9 times. What happens if my device is stolen - will someone be able to access my accounts? Official Google Pay Help Center where you can find tips and tutorials on using Google Pay and other answers to frequently asked questions. Can I add multiple cards to my Garmin smart watch? What do I do if I sell my smart watch or get a new device? Where can I find out more information about Google Pay? Do I need to re-enrol? I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? How do I share my BSB and account details? This screen confirms the amount and the card used to make the payment. Will Westpac release funds for additional funeral expenses? Which cards can I use to make purchases with my mobile? On what devices can I use Siri for Westpac banking? What is the Centsitive Objects Incognito Pin? How can Travel Companion help me when I’m overseas? Where can I get help with Mobile Banking? How do I set up fingerprint or quick sign in? How can I keep my card safe in Apple Pay? I need help opening a joint account. Is Westpac Keyboard available on all messaging apps? Is there a limit on the value of purchases I can make using my mobile? Can I set it up later? What is a Digital Card Number and how is it different from my Card Account Number? Why is the Windows App being removed from the Windows store? … What should I do? What happens if my Samsung phone is lost or stolen? How do I calculate what I need to pay each month for SmartPlan? What is the credit card repayment reminder? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? How can I find the interest earned on my account in the last financial year? Can I activate my card on mobile if I don’t have the app? Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? Fitbit Pay Terms and Conditions (PDF 43KB) Garmin Pay Terms and Conditions (PDF 43KB) Google Pay Terms and Conditions (PDF 680KB) Samsung Pay Terms and Conditions (PDF 389KB) Apple Pay Terms and Conditions (PDF 1MB) Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply. What happens if I close my Westpac everyday bank account? If I create a PayID, can people still pay my BSB and account number? Are Westpac Keyboard transactions secure? Your bank decides if its cards work with Google Pay. Yes, you can use your card on your mobile to process a refund exactly as you would... No, you will be unable to use Samsung Pay if your plastic Card is closed or placed on hold. Do I still get reward points when they use Fitbit Pay? To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. How do I update my email? How do I know if it is legitimate or fake/scam/spam/hoax? What should I do if my phone is lost or stolen? Where can I find out more? Show the bar code to the cashier so they may scan it. Check the expiration date of the payment methods listed. You can link up to 12 cards to iPhone 8 and iPhone 8 Plus and later. How do I wear and care for the Centsitive Patch? How do I notify Westpac if I’m going overseas? Samsung Pay currently rates higher … What if I want to sell my mobile device and get a new one? Are the Samsung Pay transaction limits and PIN the same as the plastic Card? Can I add multiple cards to my Garmin smart watch? How do pending transactions affect my balance? I started opening a joint account but no longer want to proceed. Can I use my Digital Card details for recurring card payments? What is the screen that slides out when making a payment? How do I set up a credit card repayment reminder in Westpac Live Online Banking? What is BPAY View® and how do I register for it? How do I set payments to be approved by 2 or more people? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Applying for Bill Pay. I've deleted the Google Pay app but can still make payments. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Find us in Australia and overseas • Locate your nearest Westpac ATM, branch or banker in Australia • Find a Global Alliance ATM when overseas. Call us on 1300 655 505 8am-8pm, 7 days a week. Note that this doesn’t work at terminals where you have to insert the card, such as at public transport recharge stations or parking meters. What do I do if Westpac is still sending mail to the Deceased? Visa **** 1234. Yes. On what devices are the Westpac skills available? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? If I don't have biometrics set up on my iPhone, can I still use Siri? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Note: You can’t use credit cards to send or receive money. Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? Which devices are supported by Westpac Mobile Banking? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? I’ve been able to Pay to Mobile for a while. What can I view in my transaction history? How do I make a BPAY® payment using Mobile Banking? 2. What is the minimum operating system required to use the app on Apple Watch? Do I have to upgrade my Pay to Mobile to a PayID? Do I need to have Westpac SMS Protect to set up a PayID? How do I use my PayID to receive payments? Can someone else use Siri to make a payment with my Westpac account? The following cards are eligible for Apple Pay. Why don't mobile payments on my mobile work at some terminals? What happens if I make extra repayments to my SmartPlan? Banks may restrict any of its cards from making mobile payments. Can I add my loyalty or gift cards to my Apple Wallet? Consider its appropriateness to these factors before acting on it. How do I make a BPAY® payment using Online Banking? + Chain the privacy settings that are right for you update user payments... 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